REFUND POLICY

REFUND POLICY

EXCHANGE, RETURN & REFUND POLICY

AT MISSMARRY, WE ARE DEDICATED TO PROVIDING OUR CUSTOMERS WITH THE BEST PRODUCTS AT THE BEST PRICES, AND WE STRIVE TO ENSURE YOUR COMPLETE SATISFACTION. PLEASE REVIEW OUR EXCHANGE AND RETURN POLICY BELOW:

1. EXCHANGE POLICY

  • Timeframe for Exchange: You must request an exchange within 24 hours of receiving your order. Any exchange requests made after 4 days from the receipt of the product will not be eligible for consideration.
  • Exchange Process: If you wish to exchange an item, please email us at altaftechnotouch@gmail.com within 24 hours of receiving your order. We will only consider exchange requests that are submitted within this time frame.
  • Defective Products: If you receive a defective product, we will offer an exchange. To process the exchange, you must provide a pre-opening video of the product within 24 hours of receiving the parcel. If you fail to provide the required video, we will not be able to process your claim.
  • Exchange Eligibility: Only one exchange per order is allowed. The exchanged product must be of equal value or, if you choose a product of lesser value, we will refund the difference. Conversely, if you choose a higher-value product, you will need to pay the difference.
  • Condition of Products: To be eligible for an exchange, the product must be returned in its original packaging with all tags intact. Items returned without the original tags will not be accepted.
  • Shipping Costs: Customers are responsible for any shipping or courier charges incurred when returning or exchanging a product. Please send your exchange item to the following address:
    SHREEMALL
    40,Meman nagar society, Morabhagal, Surat - 395010 
    Contact: +91 83202 99266
  • Designer Section: No return, exchange, or refund policy is applicable to products from our designer section.
  • Sale Items & Discount Codes: Products purchased during a sale or using any coupon, discount code, or special offer are non-returnable, non-refundable, and non-exchangeable.

2. NON-EXCHANGEABLE PRODUCTS

  • Sarees with fall and edging cannot be exchanged or returned.
  • Customised products cannot be returned or exchanged.
  • Products bought from the sale section or using any discount codes/offers are non-returnable, non-refundable, and non-exchangeable.
  • International orders (shipped outside India) are not eligible for return or exchange.

3. RETURN PROCESS

  • No Returns: We do not offer returns for any product. Our policy strictly allows for exchanges only under the conditions outlined above.
  • Quality Check: Once we receive the returned or exchanged item, it will undergo a quality check. We will only process the exchange once we verify the condition of the product.

4. IMPORTANT NOTES

  • Model Images Disclaimer: Product images on our website are for illustrative purposes only. Slight variations in color, fabric, and design may occur due to lighting or photography conditions.
  • Accessories Disclaimer: Decoration materials like tassels, purses, jewelry, and other accessories shown in product images are not included unless explicitly mentioned in the product description.
  • Jurisdiction: Any disputes between the parties will be resolved in the courts of Surat, Gujarat, and are subject to Surat jurisdiction.


By making a purchase from Pavithra Weaves, you acknowledge and agree to comply with the above Return and Exchange Policy.

Thank you for shopping with us!